Shipping
We aim to to offer you the best shipping options, no matter where you live. Every day, we deliver products to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times. The time frame for order delivery is divided into two parts:
Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 48 hours after the order is placed.
Shipping time: This refers to the time and it takes for items to be shipped from our fulfillment center to it's destination.
Do you ship worldwide & how much does shipping cost?
Yes - we ship worldwide. We offer all customers Free Domestic and International Shipping with tracking. No shipping cost & no sales tax - we want your experience to be as smooth and upfront as possible - just the way we like it.
For Non-US Customers * Please note that customs policies and import duties vary widely for international orders outside of the United States. Your local customs office can assist with any customs duties outside of our control.
What are your shipping and processing times?
-
Standard Shipping Times
Domestic:
United States: 7 - 15 days
International:
United Kingdom: 7 - 15 days
Canada: 7 - 15 days
Australia: 7 - 15 days
Europe: 9 - 21 days
Latin America: 10 - 25 days
Other countries: 14 - 30 days
-
Processing Times
Orders take 1-2 business days to process after placing the order before shipping out. We do not ship out on weekends.
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!
If you need more detailed information, please shoot us an email at hello@properarch.com and we'll help you out!
Unexpected Delays
In some instances the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.
COVID-19 Update: Due to the recent outbreak of the COVID-19 virus, all shipping companies are experiencing delays in their services. Please allow few additional days for delivery.