FAQs
How does the 30 Day Money Back Guaranteed work?
Simple, you receive the product, test it for 30 days and if you are unsatisfied or if there is an issue with your product, then we will issue a refund or a replacement as preferred.
Our Returns Policy time frame is 30 days from when an order arrives at your address.
Please note that customers will be responsible for paying return shipping costs.
Can I cancel my order after I've made a purchase?
Yes! We offer immediate order cancellation between 24 and 48 hours of your order being placed.
Your order will be cancelled and refunded in full as soon as we get your request, so as the order has not shipped out yet.
If you would still like a refund once your order has been shipped out, you will have to initiate our standard returns process.
How do I return or exchange an item?
Our return policy is effective for 30 days from the time your order is delivered.
Please refer to our returns & refunds policy for more information on how to initiate the returns process.
What types of Payment methods do you accept?
We accept Visa, Mastercard & American Express.
What are your shipping options?Currently, we only offer one shipping option. For more information, please visit the Shipping page.
What if the item I ordered arrives broken or damaged?We’ll make it up to you. You can request a refund, or an exchange/store credit. Please contact us at Hello@properarch.com
Where do you ship from?
Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location, we'll send it directly from our production lines at the same delivery times as stated in our shipping section.